Shipping and Returns

Composite Decking

Shipping Costs

The shipping fee is NOT included in the price of the unit. Due to the size of the panels, all orders are palletized and shipped via common carrier. Once your order is submitted, we will calculate the freight cost to your designated destination and email or call you with your freight quotation. Once this cost is approved by you, we will then accept payment for the freight costs and process your order.

When to Expect Your Order

On the day you place your order, we consider two factors in calculating the estimated delivery date range:

  • Product Availability: The length of time it takes to process your item for shipping. Generally, the item you selected should be ready for shipment within five (5) to seven (7) business days.
  • Shipping Speed: The Standard Shipping method usually takes three (3) to four (4) business days.

Based on Product Availability and Shipping Speed, your item should arrive within eight (8) to eleven (11) business days from the day you place your order and the estimated delivery date.

Shipping Methods and Carriers

We use a variety of carriers for each shipment and we will choose the most appropriate delivery method for your desired shipping address. It is not possible to specify a preferred carrier when placing your order. P.O. boxes are not acceptable delivery locations.

Product Returns

All orders are Custom Built and Made to Order. All orders are Non-Returnable, Non-Exchangeable and Non-Refundable. Please inspect your order at the time of delivery and report any damages or shortages immediately to the trucking company and to us for proper insurance processing and replacement.